Return and refund policy for all EU countries
This return and refund policy applies for all EU countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Below you can find all the necessary information about cancellation and return of your orders as well as refunds and handling of damaged orders. If you have any questions, please don't hesitate to contact our customer service.
Cancellation period for returns
You have 30 calendar days to return an item from the date you received it.
Please note that we cannot accept returns regarding food products (coffee, tea, syrups etc) due to hygiene reasons. Also products customized for you are not eligible for returns.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Shipping costs when returning goods during the cancellation period
If you want to cancel your order and return the ordered items during the 30 day cancellation period, please start the return process by contacting our customer service: firstname.lastname@example.org.
Free return shipping is available from the following EU countries:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and United Kingdom. You will receive a return label as a pdf document from our customer service. Please print the return label and return the parcel to the same location where you picked up the parcel.
For other EU countries than mentioned above and all countries outside the EU, you are responsible for arranging for the return shipping as well as the return shipping costs. Please use a delivery method that will include parcel tracking for your return. Should your return not reach us and no tracking is available, we are unable to refund your purchase.
Damaged / defective / incorrect goods
If you have received damaged, defective or incorrect goods, we sincerely apologise for this! We will arrange for a product swap or send a new product at our own cost. Start by contacting our customer service and we will make sure that the new products are sent to you as soon as possible.
Once we receive your returned item(s), we will inspect them and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies. Usually, this takes 2-3 business days.
Instructions for returns
Start by contacting our customer support before returning items
Start by contacting our customer support, and we will give you further return instructions and instructions for packing the goods. Once we have received your return, we will refund your purchase.
Please note that the returned item must be unused and in original condition. If the product or the product package is not in original condition, we cannot unfortunately accept the return. Please also note that the return policy is not valid for foodstuff (for example coffee) or products that have been customized for you.
You can find more information about ordering items on our Terms of delivery page.