Warranty and service
Products designed for home use usually come with a consumer warranty, mostly 2 years. The warranty time is shown in the product information on the product page. In general, products don’t come with any warranty when in business use, or the warranty is limited. Some products have a warranty in business use as well. This information can in that case be found on the product page.
Warranty coverage within the EU
The warranty covered by Crema covers products delivered and used within the EU. Please check with your local warranty service provider if you are eligible for warranty service in your country or if you need to send the product to us for warranty service.
Warranty coverage in the UK, Norway, Iceland and Switzerland
We offer limited warranty for all electric products sold to the UK, Norway, Iceland and Switzerland. Please note that due to the customs processes between EU and UK / Norway / Iceland / Switzerland, special return processes need to be followed and complied with when sending an appliance for warranty service. Our customer service will help you in all warranty matters. Always start your warranty process by contacting our customer service.
Warranty coverage outside the EU
Crema does not offer warranty coverage for orders delivered outside the EU (with the above exceptions). Many of the products sold by Crema are designed for use only within the EU. This applies for example for all electrical appliances. Different countries have different electrical systems, with different voltage and frequency. The products sold by Crema are not suitable for other electrical systems. It is possible that an electrical appliance sold by us can be used in your country, either by itself or together with a voltage and / or frequency converter. However, please note that we cannot guarantee this and we do not offer any warranty service for malfunctions outside the EU. Neither do we offer free shipping for products that need warranty service.
What is covered by warranty?
The warranty covers products that are sent and used in EU countries. The warranty covers for product failures that are not caused by the user. These are for example manufacturing faults, faulty components or materials or faults in the functionality of the product. The warranty does not cover failures caused by the user or faults that are caused by neglection, for example neglecting maintenance. Nor does the warranty cover normal wearout. If you have a question about warranty details, please feel free to contact our customer service and we will help you!
The manufacturers and importers have different ways of handling warranty issues. Often the product is sent to an authorized service point. Our customer service will help you with all warranty service details.
The warranty service time depends on many things such as the reason for service, the service queue, access to spare parts, shipping times to and from service etc. The service company will do its uttermost to service your product as quickly as possible in order for you to enjoy the product soon again.
It might be a good idea to service a faulty product even if it doesn’t have any warranty left. You can get the contact information to service points from our customer service in order for you to check with them for service possibilities and cost estimates. Crema also sells some spare parts - feel free to have a look to see if you can find something helpful there!
If your machine is broken, please return it to your nearest recycling point for end recycling.